At Skills Edge Training, listening to our learners and employers is an important part of how we improve.

We regularly gather feedback through Learner Voice, Employer Voice, surveys, progress reviews, employer meetings and everyday conversations with our team. This helps us understand what is working well, where challenges exist and what we can do better.

Most importantly, we do not want feedback simply to be collected. We want it to lead to meaningful action.

That is why we are launching our You Said, We Listened series, sharing some of the changes we are making in response to the views of apprentices and employers.

Feedback has highlighted a number of recurring themes, including the need for greater consistency in programme delivery, clearer apprenticeship journeys, more interactive learning, stronger assessment preparation, more personalised support and better communication with employers.

In response, we are reviewing and strengthening a range of areas across our apprenticeship provision.

These include:

• programme timetables and curriculum sequencing
• teaching, learning and assessment
• examination and assessment preparation
• additional learning support and reasonable adjustments
• Functional Skills
• learner wellbeing
• employer communication and progress visibility
• protected apprenticeship learning time
• safeguarding
• earlier intervention where learners may need additional support

Our aim is simple: to make the apprenticeship experience clearer, more supportive and more effective for everyone involved.

Over the coming weeks, we will share more about the individual improvements being made and why they matter.

But listening and making changes is only part of the process.

We also want to understand whether those changes are having the intended impact. That is why we will continue to review learner and employer feedback alongside attendance, engagement, progress, assessment results, quality assurance and teaching observations.

Our approach will continue to evolve:

You Said. We Listened. We Changed. Here’s the Impact.

Thank you to every apprentice and employer who has completed a survey, participated in Learner Voice or Employer Voice, attended a review or simply shared their experience with a member of our team.

Your feedback helps shape what we do next.

Skills Edge Training

Listening. Improving. Supporting your success.