Financial Services Administrator
Financial Services Administrators provide administrative support to financial organisations and provide a high quality and compliant service. This apprenticeship provides an ideal entry point for a career in the Financial Services sector, with progression routes leading to a number of roles with full professional qualifications.
Apprentices may work with several teams to provide exceptional levels of support to clients and the wider business. Often liaising with Paraplanners and/or Financial Advisers/Planners as well as clients, a Financial Services Administrator plays a key part in ensuring processes are followed and that all administration is correct, up to date and dealt with in a timely manner. Financial Services Administrators will ensure that all compliance procedures are adhered to on a day-to-day basis and customer files are complete in accordance with procedures.
This apprenticeship is ideal for those who are interested in Financial Services and are looking to make the first step in their career.
Candidates with no or limited Financial Services experience, looking to start a career in the industry.
3
12 Months
Entry Requirements
- Be aged 16 or over
- Not currently in education or completing any Government funded training or qualifications
- Have been a UK resident for the last 3 years
- Employed for a minimum of 16 hours per week
- Spend at least 50% of your employed hours in England
- Have achieved a GCSE (or equivalent) Grade C or 4 and above in English and maths. Candidates who have not achieved this, will need to score at least Level 1 in English and maths initial assessments completed during the Skills Edge enrolment process
- Must be working within the industry and completing a relevant role (or applying for relevant apprenticeship vacancy)
Features and Benefits
As a Skills Edge student you will benefit from:
Regular one to one support sessions
Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified financial services professionals
Monthly workshops to develop the relevant knowledge and skillset of a Financial Services Administrator
All workshops recorded and available on-demand
Key Learning Outcomes
Regulatory, Ethical and Professional Practice
Apply FCA/PRA regulations, ethical principles and organisational policies to all tasks, ensuring compliant, fair and professional conduct. Work with integrity, escalate concerns appropriately, and uphold confidentiality, equity, diversity and inclusion standards at all times.
Financial Services Market and Products
Understand the structure of the financial services market, the role of advisers and product providers, and the features and benefits of relevant products. Use this knowledge to provide accurate administrative support aligned to organisational objectives.
Systems, Processes and Operational Delivery
Operate effectively within organisational systems and processes to deliver accurate, timely and compliant financial administration. Manage workloads to meet service levels and KPIs while contributing to continuous improvement and adapting to changing business needs.
Data Management and Reporting
Gather, process and maintain financial services data securely and accurately in line with data protection legislation. Use appropriate digital tools to analyse and present information, supporting informed decision-making and effective service delivery.
Customer Service and Stakeholder Communication
Deliver high-quality service to clients, advisers and colleagues, acting as a professional point of contact. Communicate clearly and adapt style appropriately to resolve queries, build positive relationships and achieve fair customer outcomes.
Risk Management and Professional Development
Identify and mitigate operational and regulatory risks, escalating issues where required. Demonstrate accountability, reflect on performance and engage in continuing professional development to maintain competence and support sustainable, responsible business practices.
Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website.
End Point Assessment:
The End-Point-Assessment (EPA) is conducted by an independent organisation, who will assess the Apprentice’s knowledge, skills and behaviours through the following methods:
Professional discussion underpinned by a portfolio of evidence
In the professional discussion, an independent assessor and apprentice have a formal two-way conversation. It gives the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method.
Written project report with presentation and questions
This assessment method involves the apprentice completing a defined piece of work that has a real business application and benefit. The scope of the work completed must meet the needs of the employer's business and be relevant to the apprentice's occupation and apprenticeship
Level 3 Financial Services Administration
Career Progression:
Paraplanner
Financial Adviser