Financial Services Administrator
Financial Services Administrators provide administrative support to financial organisations and provide a high quality and compliant service. This apprenticeship provides an ideal entry point for a career in the Financial Services sector, with progression routes leading to a number of roles with full professional qualifications.
Apprentices may work with several teams to provide exceptional levels of support to clients and the wider business. Often liaising with Paraplanners and/or Financial Advisers/Planners as well as clients, a Financial Services Administrator plays a key part in ensuring processes are followed and that all administration is correct, up to date and dealt with in a timely manner. Financial Services Administrators will ensure that all compliance procedures are adhered to on a day-to-day basis and customer files are complete in accordance with procedures.
This apprenticeship is ideal for those who are interested in Financial Services and are looking to make the first step in their career.
Candidates with no or limited Financial Services experience, looking to start a career in the industry.
3
17 Months
Entry Requirements
- Be aged 16 or over
- Not currently in education or completing any Government funded training or qualifications
- Have been a UK resident for the last 3 years
- Employed for a minimum of 16 hours per week
- Spend at least 50% of your employed hours in England
- Must be working within the industry and completing a relevant role
- Have not achieved CII CF1 or R01 exam (or equivalent)
- Have achieved a GCSE (or equivalent) Grade C or 4 and above in English and maths. Candidates who have not achieved this, will need to score at least Level 1 in English and maths initial assessments completed during the Skills Edge enrolment process
- Must be working within the industry and completing a relevant role (or applying for relevant apprenticeship vacancy)
Features and Benefits
As a Skills Edge student you will benefit from:
Regular one to one support sessions
Includes the CII study books and exam entries
Fortnightly workshops for the CII CF1/R01 unit
All workshops recorded and available on-demand
Exam tips, tricks, and strategies
Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified financial services professionals
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Monthly workshops to develop the relevant knowledge and skillset of a Financial Services Administrator
Course Structure Overview
Key Learning Outcomes
Financial Services market
Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms
Regulatory & compliance
Understands the Financial Services regulatory framework, the ethics & key principles of the advice process.
Products
Understands the purpose & technical content of the financial services products & services provided.
Systems & Processes
Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry.
Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Quality service delivery
Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships
Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website.
Qualifications
As part of this apprenticeship, apprentices will achieve the CII CF1 – UK Financial Services, Regulation and Ethics
R01 – UK Financial Services, Regulation and Ethics can be studied as an alternative to CF1 if candidates have achieved a level 3 qualification.
End Point Assessment:
The End-Point-Assessment (EPA) is conducted by an independent organisation, who will assess the Apprentice’s knowledge, skills and behaviours through the following methods:
A work based project
That contains real activity done in the role. This will be reviewed and scored by the panel members ahead of the interview.
A portfolio of recent evidence
That demonstrates competence in learning outcomes not covered by the project. This will be reviewed and scored by the panel members ahead of the interview.
A panel interview
That allows the panel members to explore particular areas of the standard that have been highlighted during assessment of the project & portfolio – this may be areas of strength, inconsistencies, or where the apprentice does not appear to meet the standard.
The Apprentice is awarded an overall grade for their apprenticeship based on their EPA, of Fail, Pass, or Distinction.
Level 3 Financial Services Administration
Career Progression:
Paraplanner
Financial Adviser