Financial Services Administrator
Financial Services Administrators provide administrative support to financial organisations and provide a high quality and compliant service. This apprenticeship provides an ideal entry point for a career in the Financial Services sector, with progression routes leading to a number of roles with full professional qualifications.
Apprentices may work with several teams to provide exceptional levels of support to clients and the wider business. Often liaising with Paraplanners and/or Financial Advisers/Planners as well as clients, a Financial Services Administrator plays a key part in ensuring processes are followed and that all administration is correct, up to date and dealt with in a timely manner. Financial Services Administrators will ensure that all compliance procedures are adhered to on a day-to-day basis and customer files are complete in accordance with procedures.
This apprenticeship is ideal for those who are interested in Financial Services and are looking to make the first step in their career.
Features and Benefits
As a Skills Edge student you will benefit from:
Course Structure Overview
Key Learning Outcomes
Financial Services market
Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms
Regulatory & compliance
Understands the Financial Services regulatory framework, the ethics & key principles of the advice process.
Understands the purpose & technical content of the financial services products & services provided.
Systems & Processes
Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry.
Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Quality service delivery
Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships
Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website.
As part of this apprenticeship, apprentices will achieve the CII CF1 – UK Financial Services, Regulation and Ethics
R01 – UK Financial Services, Regulation and Ethics can be studied as an alternative to CF1 if candidates have achieved a level 3 qualification.
End Point Assessment:
Level 3 Financial Services Administration