Financial Services Administrator

Financial Services Administrators provide administrative support to financial organisations and provide a high quality and compliant service. This apprenticeship provides an ideal entry point for a career in the Financial Services sector, with progression routes leading to a number of roles with full professional qualifications. 

Apprentices may work with several teams to provide exceptional levels of support to clients and the wider business. Often liaising with Paraplanners and/or Financial Advisers/Planners as well as clients, a Financial Services Administrator plays a key part in ensuring processes are followed and that all administration is correct, up to date and dealt with in a timely manner. Financial Services Administrators will ensure that all compliance procedures are adhered to on a day-to-day basis and customer files are complete in accordance with procedures. 

This apprenticeship is ideal for those who are interested in Financial Services and are looking to make the first step in their career.

Candidates with no or limited Financial Services experience, looking to start a career in the industry. 


17 Months

Any apprenticeship costs are covered by the employer and/or Government. Further information on costs for this apprenticeship can be found here.

Entry Requirements

Features and Benefits​​

As a Skills Edge student you will benefit from: 

Regular one to one support sessions

Includes the CII study books and exam entries​​​

Fortnightly workshops for the CII CF1/R01 unit

All workshops recorded and available on-demand ​​

Exam tips, tricks, and strategies

Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified financial services professionals

Free CII membership for non-members through the CII Aspire Apprenticeship Programme

Monthly workshops to develop the relevant knowledge and skillset of a Financial Services Administrator

Course Structure Overview​

Key Learning Outcomes

Financial Services market

Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms

Regulatory & compliance

Understands the Financial Services regulatory framework, the ethics & key principles of the advice process.


Understands the purpose & technical content of the financial services products & services provided.

Systems & Processes

Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry. 

Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements 

Quality service delivery

Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times 

Customer communication & relationships

Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.

Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website. 

Qualifications ​​

As part of this apprenticeship, apprentices will achieve the CII CF1 – UK Financial Services, Regulation and Ethics

R01 – UK Financial Services, Regulation and Ethics can be studied as an alternative to CF1 if candidates have achieved a level 3 qualification.

End Point Assessment:

The End-Point-Assessment (EPA) is conducted by an independent organisation, who will assess the Apprentice’s knowledge, skills and behaviours through the following methods:

A work based project

That contains real activity done in the role. This will be reviewed and scored by the panel members ahead of the interview.

A portfolio of recent evidence

That demonstrates competence in learning outcomes not covered by the project. This will be reviewed and scored by the panel members ahead of the interview.

A panel interview

That allows the panel members to explore particular areas of the standard that have been highlighted during assessment of the project & portfolio – this may be areas of strength, inconsistencies, or where the apprentice does not appear to meet the standard.

The Apprentice is awarded an overall grade for their apprenticeship based on their EPA, of Fail, Pass, or Distinction.

Level 3​ Financial Services Administration

Career Progression:


Financial Adviser

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