Mortgage Adviser
The role of a qualified mortgage adviser is to identify and satisfy customer mortgage requirements and associated protection needs, through fully compliant regulated meetings. These meetings can take place in a variety of environments, depending on the type of employer including face to face (either in business premises or in a customer’s home) or over the telephone. In addition to giving advice on appropriate mortgage products, the mortgage adviser also advises on related protection products including life assurance, critical illness, accident, sickness and unemployment, income protection and buildings and contents insurance.
This apprenticeship offers an ideal entry point for a career in the mortgage advice sector or for potential progression into other Financial Services roles and can attract candidates from various backgrounds with differing skills and experience.
Those looking to enter the industry and those working within financial services who are progressing into a Mortgage Advice role.
3
15 Months
Entry Requirements
- Be aged 16 or over
- Not currently in education or completing any Government funded training or qualifications
- Have been a UK resident for the last 3 years
- Employed for a minimum of 16 hours per week
- Spend at least 50% of your employed hours in England
- Must be working within the industry and completing a relevant role (or applying for a relevant apprenticeship vacancy)
- Have not achieved the CII CF6 Mortgage Advice Unit (or equivalent)
- Have achieved a GCSE (or equivalent) Grade C or 4 and above in English and maths. Candidates who have not achieved this, will need to score at least Level 1 in English and maths initial assessments completed during the Skills Edge enrolment process
Features and Benefits
As a Skills Edge student you will benefit from:
Regular one to one support sessions
Includes the CII study books and exam entries
Fortnightly workshops for the CII Certificate in Mortgage Advice
All workshops recorded and available on-demand
Exam tips, tricks, and strategies
Access to additional exam resources, providing the following:
- Study notes
- Interactive learning
- 6000+ Exam questions
Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified Financial Services professionals
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Monthly workshops to develop the relevant knowledge and skillset of a Mortgage Adviser
Course Structure Overview
Key Learning Outcomes
Industry and company understanding
A broad awareness of the structure of the Financial Services industry and an in-depth knowledge of the structure of their own company; the purpose of the role in which they work and how this interacts with key roles associated with the mortgage advice process e.g. Customer Advisers, Underwriters, Product Providers and Compliance.
Regulatory and compliance
Understands the Financial Services legal and regulatory framework, corporate risk/governance frameworks and can identify how the relevant parts of these frameworks apply to their role. This will include what constitutes appropriate market, business and personal conduct.
Products
Understands the purpose and technical content of the products advised (licensed) by the role, including the customer need that is met by the product, including the cost/benefit to the customer.
Systems & Processes
Understands the systems and tools required to process a mortgage, and to successfully deliver the role outcomes. Has awareness of how these fit within the wider company & industry. Demonstrates an understanding of colleague’s associated roles and how these interact, in order to fulfil a fully compliant mortgage advice process.
Adheres to all relevant processes and procedures using technical ability and proficient IT skills to deliver positive outcomes for customers and the business, within the risk, regulatory and governance requirements.
Customer Service and Commercial Awareness
Knows the principles/tools of excellent customer service and company standards required in the role in order to fulfil customer needs.
Has an awareness of the wider mortgage sector, its customers, competitors and suppliers and the need for efficient and cost effective practices for the company to be successful. Understands the local market in which they operate, how to keep up to date with industry developments and the need to build a network of professional contacts to support the development of their business.
Communication
Has an awareness of the wider mortgage sector, its customers, competitors and suppliers and the need for efficient and cost effective practices for the company to be successful. Understands the local market in which they operate, how to keep up to date with industry developments and the need to build a network of professional contacts to support the development of their business.
Relationship development
The ability to identify, generate and develop relationships that support the role. E.g. professional contacts, new business opportunities through internal/external networking and customer referrals.
Quality service delivery
Has an awareness of the wider mortgage sector, its customers, competitors and suppliers and the need for efficient and cost effective practices for the company to be successful. Understands the local market in which they operate, how to keep up to date with industry developments and the need to build a network of professional contacts to support the development of their business.
Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website.
Qualifications
As part of this apprenticeship, apprentices will achieve the CII Certificate in Mortgage Advice.
This will be made up of:
CF1 - UK Financial Services, Regulation and Ethics
CF6 – Mortgage Advice
End Point Assessment:
To achieve the programme you will need to complete the following as part of your End Point Assessment:The End-Point-Assessment (EPA) is conducted by an independent organisation, who will assess the Apprentice’s knowledge, skills and behaviours through the following methods:
Video recorded role play scenario
A series of scenarios will be designed by the Independent Assessment Organisation to ensure that consistent levels are maintained for all apprentices. A sufficient bank will be designed and maintained to ensure that apprentices will not be familiar with the particular scenario to be used in their end point assessment.
A portfolio of work (supported by reflective discussion) completed during the end point assessment stage.
The apprentice will be responsible for compiling the portfolio, with the training provider available to support and assist as required to ensure al l learning outcomes can be covered (taking into account those already covered by the role play scenario).
Reflective discussion will be used to provide further supportive evidence within the portfolio and will take the form of a structured interview with the Training Provider to explore the content of the portfolio and the learner journey in more detail.
