The broad purpose of the occupation is to provide insurance advice, coverage and recourse in the event of a loss, servicing the expectations of client’s policies as they arise, assessing and reviewing risk and handling claims as required. Insurance practitioners provide an important service in the administration of insurance broking, underwriting and claims.
They must understand the needs of clients in order to help provide peace of mind to businesses and individuals by protecting their interests in the event of loss.
The Insurance Practitioner Apprenticeship is an entry level role into the Insurance industry, and can lead to a variety of careers. Future career paths could include underwriting, client relations, insurance claims, loss adjusting, broking, reinsurance and account management.
Features and Benefits
As a Skills Edge student you will benefit from:
Course Structure Overview
Key Learning Outcomes
The Insurance Practitioner Role and Insurance Landscape
There are many insurance departments, products and roles. We will look at the entire insurance industry and what everyone does within it.
Regulation and Insurance
Learn about the insurance regulators and how to adhere to regulation in an insurance role. Learn how to adhere to various statutes including The Data Protection Act and The Equality and Diversity Act.
Customer Service & Maintaining Professional Relationships
Learn how to provide a great customer service and treat our customers fairly. We will discuss the Financial Conduct Authority’s consumer outcomes and how we can adhere to them.
Commercial Awareness and Professionalism
Learn how to be commercially aware and use this to our advantage. We will also discuss and share ideas regarding how we can be the professional in different and challenging circumstances.
Insurance Making Decisions
Learn tactics to enable us to make difficult decisions, how to put the customer first, how to handle conflicting interests and how to balance competing priorities.
Routeway Defined Outcomes
Apprentices will also learn additional outcomes based on the routeway they choose from:
– Broking, Claims or Underwriting.
Full information on all outcomes for this course can be found on the Institute for Apprenticeships & Technical Education website.
As part of this apprenticeship, apprentices will achieve the CII Certificate in Insurance.
This will be made up of:
IF1 - Insurance, Legal and Regulatory
IF2 - General Insurance Business
An additional 3rd exam depending on routeway:
IF3 - Insurance Underwriting Process
IF4 - Insurance Claims Handling Process
I10 - Insurance Broking Fundamentals
If you are purely interested in obtaining your CII qualifications and not the wider apprenticeship outcomes, please check out our CII study support workshops: