Insurance Claims Handling Process (IF4)
The CII IF4 Insurance Claims Handling Process study support course offers a comprehensive understanding of the claims handling process, covering key aspects such as notification, assessment, settlement, and associated financial factors. This unit focuses on equipping participants with the necessary knowledge and skills to handle claims in a professional, consistent, and accurate manner. Recognising the pivotal role of claims handling, the course places it within the broader context of the systems, processes, and functions that surround and support it. The CII IF4 exam support course defines insurance as an arrangement providing compensation for specified loss, damage, illness, or death in return for a premium. Emphasising the essential function of insurance as the provision of compensation, the unit underscores that insurance fundamentally exists to pay claims. Participants will gain insights into general principles in the claims handling process, understanding insurance products and associated services, claims consideration and administration, claims handling procedures, related claims services, claims handling operations, claims settlement, and the management of expenses.Course Content
Location: Online – Microsoft Teams
This course is designed for those who are have just started or are about to commence their IF4 study. It adopts a modular approach, breaking down the study book into manageable sections, with a focus on key exam-related themes. Our experienced CII tutors conduct live fortnightly workshops to reinforce your understanding and help you grasp the essential concepts. Through a combination of comprehensive knowledge delivery and regular assessments, this course ensures you’re well-prepared for your exams while promoting a deep understanding of the subject matter.
Why Choose Skills Edge?
- Experienced CII Tutors: Our workshops are led by experienced CII tutors with years of experience delivering the CII syllabus. Benefit from their in-depth knowledge and insights into the exam’s nuances.
- Interactive Learning Resources: Our interactive learning modules and tools make studying engaging and effective. Reinforce your understanding through quizzes, practice exercises, and interactive content that brings the material to life.
- Past Papers: Prepare with confidence using our CII past papers to measure your progress to ensure you’re exam ready.
Over 80% Pass Rate: Join a community of successful learners.
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Upcoming Courses
Start date: 08/07/2025
End date: 18/09/2025
*Note: Your booking includes access to all workshops listed below (online through Microsoft Teams).
Course schedule: Key workshop dates
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IF4 Workshop 1
08 July 2025 | 14:00 PM
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IF4 Workshop 2
22 July 2025 | 09:30 AM
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IF4 Workshop 3
06 August 2025 | 14:00 PM
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IF4 Workshop 4
20 August 2025 | 14:00 PM
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IF4 Workshop 5
04 September 2025 | 14:00 PM
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IF1 Workshop 6
18 September 2025 | 14:00 PM
Start date: 02/09/2025
End date: 13/10/2025
*Note: Your booking includes access to all workshops listed below (online through Microsoft Teams).
Course schedule: Key workshop dates
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IF4 Workshop 1
02 September 2025 | 14:00 PM
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IF4 Workshop 2
16 September 2025 | 14:00 PM
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IF4 Workshop 3
01 October 2025 | 14:00 PM
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IF4 Workshop 4
05 October 2025 | 14:00 PM
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IF4 Workshop 5
30 October 2025 | 14:00 PM
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IF1 Workshop 6
13 October 2025 | 14:00 PM
Start date: 30/09/2025
End date: 11/12/2025
*Note: Your booking includes access to all workshops listed below (online through Microsoft Teams).
Course schedule: Key workshop dates
-
IF4 Workshop 1
30 September 2025 | 14:00 PM
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IF4 Workshop 2
14 October 2025 | 14:00 PM
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IF4 Workshop 3
29 October 2025 | 14:00 PM
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IF4 Workshop 4
12 November 2025 | 14:00 PM
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IF4 Workshop 5
27 November 2025 | 14:00 PM
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IF1 Workshop 6
11 December 2025 | 14:00 PM






