Financial Services Administrator

Level: 3
Qualification: Apprenticeship
Course Length: 12-18 months

The Financial Service Administrator Apprenticeship Standard provides the knowledge, skills and behaviours required to support efficient and effective paraplanning / financial advisory operations. These apprenticeships provide a fantastic opportunity to bring fresh talent into a financial services firm, or to start developing existing team members into a paraplanning / financial adviser pathway.

The apprentice will need to achieve the CII Level 4 R01 Financial services, regulations and ethics or LIBF Financial Services, Regulation and Ethics (FSRE) qualification whilst completing a portfolio of competencies, a role based project, and pass a panel interview to complete their apprenticeship.

Upon completion of this apprenticeship candidates should be considered for the Level 4 Paraplanner Apprenticeship Standards and / or the Financial Adviser Apprenticeship Standard.

This apprenticeship can be broadened to achieve the CertCII (R01 and LP2).





This apprenticeship programme is designed to provide administrative support to a financial organisation by providing a high quality and compliant service.

Within this apprenticeship the candidate will achieve the CII Level 4 R01 Financial services, regulations and ethics or LIBF Financial Services, Regulation and Ethics (FSRE), and a portfolio that includes:

Knowledge Criteria: What is covered:
Financial Services market Broad understanding of the structure of the Financial Services market, including the role of the financial adviser & product providers, customer outcomes, support services & platforms
Regulatory & compliance Understands the Financial Services regulatory framework, the ethics & key principles of the advice process
Products Understands the purpose & technical content of the financial services products & services provided
Systems & processes Understands all systems & processes required to deliver the role outcomes & has awareness of how these fit within the wider company & industry


Skills Criteria: What is covered:
Quality service delivery Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Team working & collaboration Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Planning & prioritising Successfully analyses and plans in order to deliver good outcomes for the business.
Using systems & processes Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements


Behaviours Criteria: What is covered:
Honesty and Integrity Truthful, sincere in their actions and doing the right thing (even when not the easiest)
Adaptability Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change
Enthusiasm Shows drive and energy in their work, when things are going well and when challenges arise
Dependability Meets personal commitments and expectations, eg completing work, timekeeping
Personal commitment Proactive in their own development; commitment to the job and the industry


This apprenticeship can be broadened to achieve the CertCII Certificate in Financial Services with the addition of the ‘LP2  Financial services products and solutions‘.



Our Financial Services Administrator apprenticeships are delivered online via our virtual learning environment, with occasional site visits to perform assessments, reviews and observations within the work environment.

Apprentices are allocated a course leader, although may attended tutorials led by specific subject experts. Apprentices must be given 20% off the job training time to attend regular tutorial, assessment and study sessions. This will ensure timely progress through the course.

For CII content, each chapter of the book is accompanied by revision notes, mock exam questions, and workbooks designed to test and embed knowledge. At regular intervals throughout the course apprentices will attend online revision sessions to help cover more technical content.

Apprentices will complete the CII Level 4 R01 Financial services, regulations and ethics or LIBF Financial Services, Regulation and Ethics (FSRE) exam, a competency based portfolio, role orientated project and a panel interview to achieve this apprenticeship standard.


To apply for this apprenticeship please apply via the button below:

If you are an employer and would like to enquire about recruiting for / starting this apprenticeship within your financial services organisation, please complete the contact form at the bottom of this page.

Thank you for your enquiry, we will endevour to get back to you as soon as we can.
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