Impartial Advice and Guidance


To help all learners fulfil their potential and experience success through an educational environment, which responds to individual need and stimulates and challenges each and every student.

“We want to be known by our customers as having the best people to meet their needs; to ensure that all individuals, from all backgrounds, succeed on their learning journey; and to seek continuous improvement in the quality of our delivery.”

The processes of informing, advising and guiding learners are accorded a high priority and are seen as crucial in preparing learners to make decisions regarding the opportunities and challenges of adult and working life.



Skills Edge Training works collaboratively with a range of providers within the learning community in East Anglia to enhance its offer to learners.

Skills Edge Training is committed to developing quality IAG provision in agreement with its partners, to ensure that the best range of progression opportunities are available and that consistency of delivery ensures all learners receive impartial high quality IAG.

For the purposes of this policy statement the term Information, Advice and Guidance (IAG) is used as an umbrella term to denote a range of guidance activities and processes. The following definitions have been used:



Information is data on opportunities conveyed through different media, both mediated and unmediated including face-to-face contact (individual, group, class etc), written/printed matter, telephone help lines, ICT software, websites etc.



  • Helping a learner understand and interpret information
  • Providing information and answers to questions and clarifying misunderstandings
  • Understanding their circumstances, abilities and targets
  • Advising on options or how to follow a given course of action
  • Identifying needs – signposting and referring learners who may need more in- depth guidance and support.
  • Advisory work is usually provided on a one-to-one basis but may also be in groups.


Guidance aims to support students to:

  • Better understand themselves and their needs
  • Confront barriers to understanding, learning and progression
  • Resolve issues and conflicts
  • Develop new perspectives and solutions to problems
  • Be able to better manage their lives and achieve their potential.

Guidance may also involve advocacy on behalf of some learners and referral for specialist guidance and support. This involves more in-depth one-to-one work conducted by guidance trained staff. Guidance usually involves the exploration of learner’s circumstances – their ideas, values, needs and beliefs in relation to opportunities or issues that are confronting or confusing them.